Half distance full finger gloves

CARE POLICY AND WASHING INSTRUCTIONS

At CIENTONCE SAS, we craft our garments with high-performance technical materials designed to provide comfort, fit, and durability. Proper care of garments is essential to preserve their properties, colors, prints, elasticity, and lifespan.

General recommendations

• Wash garments after each use.
• Do not leave damp garments inside bags, suitcases, or closed containers.
• If immediate washing is not possible, hang them in a ventilated area until washed.
• Avoid prolonged contact with creams, oils, sunscreens, abrasive surfaces, Velcro, zippers, and sharp objects.
• It is recommended to wash sports garments separately from other clothes.

Washing instructions

• Wash at a maximum of 30°C.
• Use a delicate cycle or hand wash.
• Turn garments inside out before washing to protect colors, prints, and finishes.
• Fully close zippers and snaps before washing.
• Use mild liquid detergent.
• Do not use bleach, chlorine, or abrasive products.
• Do not use fabric softeners, as they reduce breathability and can affect technical fibers.
• Do not wash with towels, jeans, or garments with Velcro or elements that can cause friction.
• The use of laundry bags for delicate garments is recommended.
• Do not let soak to prevent color bleeding that could contaminate or stain the same garment or others.

Drying

• Do not tumble dry.
• Do not wring garments to remove water.
• Air dry in a ventilated area.
• Avoid prolonged exposure to sun or direct heat sources.
• Do not hang garments by straps, sleeves, or elastic areas to avoid deformation.

Ironing

• Do not iron directly over prints, logos, reflective elements, or sublimated areas.
• Do not use steam or high temperatures.
• In general, garments do not require ironing.

Chamois and cycling garment care

• Pants and bib shorts should be washed after each use.
• Do not reuse damp or unwashed garments.
• Accumulation of sweat and bacteria can deteriorate foams and affect chamois comfort.
• It is recommended to dry garments completely before storing them.
• Do not sun dry.

Storage

• Store garments in dry and ventilated places.
• Avoid continuous exposure to sunlight.
• Do not store damp garments.
• Avoid excessively folding or compressing areas with prints, silicones, or reflective elements.

Important warnings

Failure to follow these instructions may cause:

• Loss of elasticity.
• Premature wear of fibers.
• Deterioration of prints and reflective elements.
• Fabric discoloration.
• Decrease in the garment's breathability and compression properties.

Damages caused by improper use, incorrect washing, exposure to high temperatures, use of a tumble dryer, bleaches, fabric softeners, or aggressive chemical products are not manufacturing defects and, therefore, will not be covered by the warranty.

For any questions about the care, maintenance, or washing of garments, contact CIENTONCE SAS through our official customer service channels.

National Shipments

• Free shipping for purchases over $111,000 to major and secondary cities.

• Free shipping for purchases over $250,000 to remote or hard-to-reach areas.

Express Shipments (air)

• $35,000 for major and secondary cities.

• $50,000 for remote or hard-to-reach areas.

For express shipments, please contact us in advance to confirm your needs and coordinate the fastest delivery method. Delivery times in these cases may vary depending on the city and time of year.

Delivery Time

• 1 to 2 business days in Medellín and the Metropolitan Area.

• 2 to 5 business days for the rest of the country.

If you wish to confirm delivery times for a specific area, please contact us directly.

International Shipments

We offer international shipments anywhere in the world.
Taxes, duties, and local charges in the destination country will be the responsibility of the buyer.

Our payments are processed through BOLD, which allows credit and debit card payments (via PSE). If you request financing, the partner company is Adelante Soluciones Financieras S.A.S (ADDI) and the corresponding privacy policy and terms of service can be found here. To finance your purchase, you must have a Colombian citizenship ID and a WhatsApp account on your cell phone. The credit conditions and costs are exclusively managed by the ADDI platform; before requesting and/or accepting a credit, make sure to read and understand the terms of service, as once approved, it cannot be canceled. Remember that we have no control or influence over third parties with whom you voluntarily decide to share your data. If you authorize third parties to consult and/or report your credit information to Financial Risk Bureaus, they will be responsible for such processes. We also offer cash on delivery, which applies only in the city of Medellín and the metropolitan area. Payment methods may change at any time without prior notice.