Warranty

WARRANTY AND BENEFITS POLICY – CIENTONCE SAS

To ensure customer satisfaction, CIENTONCE SAS offers a warranty on its products in the event of manufacturing defects or evident deficiencies in material quality, provided that the garments have been used for their intended purpose.

In these cases, the customer may free of charge exchange the item for the same garment or an equivalent one, once the defect has been verified by our team.

Warranty Claim

To initiate the warranty process, the customer must:

  1. Complete the PQR form.

  2. Contact us via our service phone numbers or emails.

  3. Describe the situation in detail.

  4. Attach clear photographs of the garment(s) showing the possible defect.

Warranty claims must be made within thirty (30) calendar days after product delivery.

Once the request is received, the product will be evaluated by our technical team to determine if the case is due to a manufacturing or quality defect.

The evaluation and response process may take a minimum of eight (8) business days, in order to thoroughly analyze each case and offer the best possible solution.

The shipping costs associated with the initial warranty review process must be borne by the customer. If a manufacturing defect is confirmed, CIENTONCE SAS will cover the costs associated with the approved solution.

Additional benefits for our customers

As an added value, we offer the following benefits:

Free Repair

We perform free repairs on garments that show damage associated with manufacturing defects, for three (3) months after the purchase date, even after the initial warranty period has expired.

This benefit includes up to two (2) free repairs per garment.

Uniform Renewal Program

Receive a 15% discount on any product when you return your used uniform.

The received garments will be donated to cyclists in need who share a passion for the sport.

To qualify for this benefit, the uniform must be in appropriate condition for use.

Replacement Discount

In cases where a warranty claim does not apply, the customer may receive a discount of up to 30% for the purchase of a new garment, within sixty (60) days after the purchase date.

The approval of this benefit will be subject to evaluation by the CIENTONCE SAS support team.

If you wish to initiate a warranty process or resolve any query, we invite you to contact us through our official service channels.