returns
RETURN POLICY AND RIGHT OF WITHDRAWAL
In accordance with Article 47 of Law 1480 of 2011 (Consumer Statute), consumers who make purchases through electronic means, distance sales, or e-commerce have the right to exercise the right of withdrawal within five (5) business days after product delivery.
To exercise this right, the product must be returned in the same condition in which it was received, meaning:
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Unused
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Clean
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With original tags
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In its original packaging
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Without any alterations
The product must be sent to the same address from which it was dispatched or to the address indicated by the seller, using a transportation method equivalent to that used for delivery.
In accordance with the law, the transportation costs and other expenses associated with the return of the product must be borne by the consumer.
Once the product is received and its condition verified, the refund of the money paid will be processed within the deadlines established by current regulations.
Extended Return Period
With the aim of providing a better experience for our customers, we offer an extended return period of up to fifteen (15) business days after delivery of the order, provided the product meets the conditions mentioned above.
Exceptions to the Right of Withdrawal
In accordance with the Consumer Statute, the right of withdrawal does not apply to personalized products or those made to the customer's specifications.
Consequently, personalized garments or those modified through printing processes requested by the customer are not eligible for withdrawal or return, except in cases where there is a quality or manufacturing defect that gives rise to the legal warranty.
